Managed Services (MSP)
PcMSP Managed IT Services Provider (MSP) Overview
Utah Micro has been delivering Managed IT Services to Small Business in the Salt Lake City area since 1996.  Our goal is to keep customers IT Systems running at maximum performance, with little or no downtime.  We treat our clients IT network just like it is ours.  We manage all aspects of your IT needs for a flat-rate monthly amount.  Our services let Small Business owners and employees focus on their business and not computer equipment, allowing them to work at what they know best – Their Business. With PcMSP Services from Utah Micro you can expect benefits like these
- Predictable costs – Our flat-rate fee structure means you pay the same amount every time.  No extra charges when problems arise out of the blue.  You can relax knowing that your IT systems are monitored and running 24x7x365.
- Customized services – Every business is different.  We customize a service package that best meets your business’ needs.  We are able to meet the needs of all business sizes.  No business is too small to take advantage of our 100% custom plans.
- More Productivity – Never worry about your network and computer systems again.  All of our plans monitor systems 24 x 7 x 365.  Monitoring can find issues before they become problems.
- Availability – We are available 24 hours a day.  Get support they way you want it, Help Desk, Chat, Phone and remote services are available for your 100% customized service plan.
PC MSP Managed IT Services by Utah Micro
Get support the way you want it.
- Telephone
- Chat
- Customer Portal
- Remote access
- On-site
- Because of the Covid 19 pandemic we are not scheduling on-site services until further notice
Monitors computer systems for potential problems
- Hardware
- Memory
- Storage
- OS Operating System
- SNMP monitoring
Managed backup systems
- Microsoft 365 backup and archive
- Calendar
- Contacts
- Tasks
- Teams
- One-Drive
- SharePoint
- Disk image backups
- Image backups are a complete backup of a disk drive that can be restored in case of a complete drive failure or other disaster.
- Backups are managed for both scheduling and the number of backups saved
- File backups
- File backups are for files and folders that are critical and lose could be critical
- Backups are managed for both scheduling and the number of backups saved
Asset Management
- Manage asset permissions
- Manage passwords
- Monitoring
- Patch updates
- Driver updates
User management
- Add new users
- Delete or disable users
- Password management
- User access permissions
- Log in scripts
- Group management
- Protects computers against all security threats
- Virus
- Malware
- Ransomware
- RDP exploits
Patch Management
- Microsoft updates and patches are applied automatically by patch policy
- 3rd party software automatic updates applied automatically by update policy (this feature protects users from updating 3rd party software on their own which takes time and increases the risk of unintentionally installing unwanted phishing schemes on their computer)
Monitor and manage network devices for best performce
All documentation is provided in the Customer Portal and can be viewed at any time by authorized users
